Written by Sarah NEGEDU

Consumer abuse complaints rise by 30%

The Consumer Protection Council, CPC, said it recorded tremendous increase in the rate of consumer abuse complaints from Nigerians.

The Director-General of the Council, Mr. Babatunde Irukera, said consumer complaint rose by 30percent in the last eight months mostly due to increased awareness of the people, to their rights as consumers.

Speaking at a roundtable workshop organised by the CPC for non-governmental organisations, civil society organisations and community based organisations in Abuja, Irukera said the rise in consumer abuse complaints seen by the council has been as a result of the use of multiple sources in harvesting the complaints.

He said in addition to the multiple sources the council deploy to harvest the complaints, he also received many complaints from his personal twitter handle and directed the complainants to send in formal letters of complaints for investigation to proceed.

Irukera, who was appointed CPC boss in April 2017, said the rise was recorded under his watch as the head of the council. “In the period that I’ve been here as the DG, we’ve seen the level of complaints go up by 30 per cent and as a matter of fact, we are receiving a lot of complaints now because we are harvesting complaints from multiple sources and the inspirational work that we have been doing at the CPC has led to the resolution of some of those complaints.”

He said the commission would continue to play its role in protecting the rights of consumers, adding that the forum was vital to strengthen the level of partnership with civil society groups.

He said given the important role played by civil society in making the government more accountable to the people, no modern society could flourish without their contributions.

‘’For credible, transparent and honest leadership to thrive in any nation, civil society must be engaged positively by the government because an engagement with the civil society is an engagement with the entire society, and this is my priority,” he added.


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