Written by Sarah NEGEDU

Service delivery: FCTA rolls out work plan for 2021

The Reform Coordination and Service Improvement, RC&SI, Department of the FCT Administration has unveiled its work plan for the incoming year 2021, aimed at improving efficiency and transparency of Public Service Administration.





Already, the department has mapped out plans to embark on domestication of federal government e-Government Master Plan in the FCT Administration in the month of January 2021.  



Acting Director of the Department, Dr. Jumai Ahmadu, said the overall purpose of the project is not just to strengthen the efficiency and transparency of Public Service Administration, but also for proper alignment of automation and digitization of FCTA activities with National e-Government Master Plan.




The acting director in a signed statement added that the project would also involve sensitization workshop on e-government master plan, skills gap assessment and measurement, capacity building on digital literacy and e-government index ranking.




She said the department would also embark on the domestication of Federal Government score-card for websites of FCT Administration and Agencies under the FCTA in the month of February 2021.  



According to her, the scorecard was an important index metric that the national e-government master plan has employed for determining the Nigerian e-government status, stressing that the scorecard was aimed at entrenching transparency and improvement in the delivery of services to the residents of FCT by improving timely and unrestricted access to government information.  



The department's work plan for the month of March according to Ahmadu is to skill-up staff of the administration by providing training programmes and development opportunities that expand staff capabilities and minimize skill gaps, adding that improved staff engagement, increased residents satisfaction and optimized staff productivity would also be given the desired attention.




Other plans lined up for the months of April, May, June and July include to work with Bureau of Public Service Reforms, BPSR, to reintroduce mentoring and succession plan in the FCT Administration, work with BPSR to deploy Standard Operating Procedures, SOP, for all Agencies in FCTA, organise workshop on the use of New Media to improve information management in the FCTA and round table discussion on Economic Sustainability plan to support FCTA respectively.




For the month of August 2021, the department is expected to join BPSR advocacy on Basic Health Care Fund Domestication of BHCPF implementation plan in FCTA that would assist the administration to benefit from the fund to uplift the standard and condition of Primary Health Care Centers in the FCT, while the department would in the month of September organised workshop on Economic Sustainability Plan as it relates to the administration. 




Ahmadu stressed that the Economic Sustainability Plan aims to mitigate the effects of deep recession, while ensuring social stability and addressing long-standing economic vulnerabilities as envisaged in the Economic Recovery and Growth Plan, ERGP.




She also stated that during the month of October, November and December, 2021 the department would engage public and private sectoral value chain for FCTA under the Economic Sustainability Plan, organise workshop on change management for FCTA Staff and workshop on accessing interventions under the Economic Sustainability Plan and overview of progress made during the year respectively.








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