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HomeAbuja NewsService delivery: FCTA restates  commitment to SOP implementation 

Service delivery: FCTA restates  commitment to SOP implementation 

The FCT Administration has assured that it will not lag behind in completing all the processes of Standard Operating Procedure, SOP, aimed at facilitating ongoing repositioning of the system for efficient service delivery in the territory.

FCTA Permanent Secretary, Olusade Adesola, who made the commitment at the sign-off ceremony of the FCTA’s SOP, signalling the domestification of the scheme in the FCTA.

Adesola who identified SOP document as the springboard for efficient and incorruptible services delivery in the territory, issued a directive to relevant departments to immediately package appropriate training programme that would enable them build the capacity of the SOP champions, so they can cascade it down in the various SDA’s of the FCTA.

He expressed gratitude to the Office of the Head of the Civil Service of Federation for its leadership, while assuring that the FCTA is ready to abide by established rules at all levels as demonstrated with its ability to develop SOP.

Team Lead of the SOP, Mrs. Aolat Dosunmu, from Head of Service of the Federation, commended the FCTA for demonstrating capacity for the effective deployment of the SOP. She however, urged the FCTA to ensure the all round development and completes of the entire processes of the SOP document, in order to attain its maximum impact on the system.

Earlier, Acting Director, Reforms Coordination and Service Improvement Department, RC&SID, Dr. Jumai Ahmadu, noted that the event was in compliance with the Federal Government’s directive to deploy SOPs as part of the Performance Management system across all MDAs.

She said the FCTA successfully conducted a two weeks training of Officers from 15 pilot departments across the SDAs on the process of developing SOPs under the guidance of the technical team deployed from the Office of the Head of Civil Service of the Federation.

She added that departmental champions were identified and shortlisted by the Technical Team from OHCSF for further training so that they can equally serve as facilitators to other SDAs in the next phase. 

The official sign-off ceremony of the SOPs by the various departmental champions was performed in the presence of their various heads of SDAs. 

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