In a major reform aimed at improving Nigeria’s healthcare delivery, the National Health Insurance Authority, NHIA has launched an overhaul of the country’s health insurance system, seeking to make it more transparent, data-driven, and responsive to citizens’ needs.
As part of the reform, NHIA has entered into strategic partnerships with the National Bureau of Statistics, NBS, and the Service Compact with All Nigerians, SERVICOM.
The collaborations aim to address long-standing challenges in data management and service accountability, two critical areas that have limited the effectiveness of health insurance in Nigeria.
Speaking during the signing ceremony in Abuja, NHIA Director-General, Dr. Kelechi Ohiri, emphasized that the initiative is part of a broader agenda to make health insurance “work better for Nigerians.”
“For us, this is about building a system that listens, learns, and improvesone that measures impact and delivers real value to citizens,” Ohiri said.
He explained that the partnership with NBS will ensure NHIA’s policies are grounded in reliable data reflecting the realities of Nigerians, particularly the poor and vulnerable.
“You cannot improve what you cannot measure. Accurate data will help us identify what’s working, where the gaps are, and how to fix them,” he added.
The MoU with SERVICOM, is designed to improve the service experience for health insurance beneficiaries. It introduces stronger mechanisms for complaints, feedback, and redress, ensuring citizens receive prompt and quality healthcare.
“Universal Health Coverage is not just about access; it’s also about the quality of care people receive. If citizens cannot get help when things go wrong, the system fails them. This partnership makes public services work better for Nigerians,” Ohiri said.
SERVICOM National Coordinator, Anthony Oshie, described the collaboration as a tangible demonstration of government commitment to accountability and service excellence in healthcare.
“This is about results. When Nigerians walk into hospitals, they must get the quality care they deserve. Public institutions can work together to make services more responsive to citizens,” Oshie said.
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