The Federal Capital Territory Administration said it received overs 40,000 complaint on service delivery issues from residents in 2022.
According to the Director, FCT Reform Coordination & Service Improvement Department, Dr Jumai Ahmadu, most of the complaints are mainly on security, health facilities, fire outbreaks and waste management, gathered from across the 62 wards of the territory.
Speaking to Journalists on activities of the department in the last one year, the director said the call centre agents who handle the 40,000 calls, relay the complaints to relevant departments or agencies who promptly respond to the genuine issues raised.
The director explained that some of the calls are however not registered as complaint but errors, which emanated as a result of some residents calling to confirm if the FCT Call line really existed.
She added that most of the complaints received are mostly enquiries on activities of the Abuja Environmental Protection Board, AEPB, considering the role it plays.
Ahmadu linked the endless complaints about the board to traders from outside Abuja who come into the city to run their businesses, but end up littering the city after their day transaction.
In her words, “The most department that we got complaints about which is very obvious is AEPB. We have Abuja day time residents and night residents, the day time residents are more than those that sleep in Abuja. People come from Niger and Nasarawa states to do their business in Abuja and leave us with the responsibility of clearing the refuse.
“Despite all these, the director of AEPB is always on the go, he always distribute information relating to the cleanliness of the city on the various platforms (WhatsApp) for necessary action.
“On a daily basis we receive so many calls, in a year if we put everything together we receive over 100,000 calls.
“These calls are not mainly on the services we render, somebody will Just get the number on radio and call to know whether the number is working, not complaints.
“When we talk about the real calls receive and actions taken, we can put them at 40,000”
On training, she said, ” the number of people we are going to train next year will depend on the need, but we will make sure that every staff benefit from the exercise”
